- Shipping & Returns
Shipping & Returns
You may return your items within 15 days of delivery for a full refund. Customer pays the return shipping costs. A full refund will be issued once the item arrives.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Free shipping in the USA! However, please note that actual shipping fees are always non refundable and will be deducted from the purchase price in the event you exchange or refund. The reason why shipping fees are non-refundable is because the post office will not refund the shipping fees, so I can't refund the fees back to you. Buyer pays shipping both ways if the item is sent back for a refund. Video proof of the condition of the coat will be taken just prior to shipment to confirm that the item is damage free before you receive it.
No need to panic if the fur is disheveled after shipping, especially with international shipments. This is normal and to be expected. Please note that fur is resilient and will restore itself naturally in a matter of time. Simply shake the fur out as soon as you take it out of the box, brush against the grain of the fur (upward) and hang it on a proper fur hanger. It is also possible that the fur may smell musty after shipment, this odor will dissipate after you air the item out for a few days.
There is an international shipping fee for all international shipments. International purchasers please be advised that video proof of the condition of your fur will be emailed to you prior to shipment to confirm that the item is damage free. All items are checked very carefully prior to shipment, so any damage caused to the item in transit or by your customs office is not our responsibility.